🔄 A Journey of Continuous Adaptation

Started at the front lines of IT support, learning the fundamentals of troubleshooting, customer communication, and systematic problem-solving. This foundation taught me that every technical issue has a human story behind it, and effective solutions require both technical knowledge and empathy.

Transitioned from reactive support to proactive infrastructure management. Learned to manage servers, networks, and services at scale. This role introduced me to automation, scripting, and the importance of infrastructure as code principles. Discovered that manual processes don't scale, and automation is not just a convenience—it's a necessity.

Shifted focus from maintaining systems to building platforms that enable developers. Learned to think like a product engineer—building tools and services that others depend on. This transition required understanding developer workflows, CI/CD pipelines, and the importance of self-service capabilities. Realized that great infrastructure is invisible to its users.

Recognized that security cannot be an afterthought—it must be integrated into every stage of the development and deployment lifecycle. Learned to balance speed and security, implementing security controls that enable rather than hinder development. This role taught me that security is everyone's responsibility, and the best security is built-in, not bolted-on.

Evolved into a cloud-native engineer, designing and implementing scalable, resilient infrastructure on AWS. Mastered Infrastructure as Code, multi-account architectures, and cloud-native patterns. This role combines everything learned along the journey: infrastructure expertise, platform thinking, security integration, and the ability to architect solutions that scale from startup to enterprise.